“Designer lighting that blends artistry, comfort, and modern simplicity — made to transform every space, indoors and out.”
Frequently Asked Questions
Where does Straptastic ship from?
All orders are carefully processed and shipped from our main fulfillment center in Malaysia. We work with reliable international couriers to ensure your lighting products arrive safely and on time, no matter where you are in the world.
Do you offer free shipping?
Yes! We’re pleased to offer free standard worldwide shipping on all orders — no minimum purchase required. If you’d like faster delivery, expedited options are available upon request through our support team.
How long does delivery take?
Orders are processed within 2–7 business days, followed by a 14–28-day transit time, depending on your location. The total estimated delivery window is approximately 16–35 days from the time you place your order.
What is your return policy?
We offer a 30-day return window for all products. You may return your purchase for any reason, as long as it’s unused and in original packaging. If your item arrives damaged or defective, we’ll cover the full cost of return shipping. Refunds are processed within 14 business days after inspection.
Can I exchange an item instead of returning it?
Absolutely. Exchanges are accepted for new, unopened products with the original box and accessories. Simply contact us to initiate the process, and we’ll guide you through the steps.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also check your order’s progress anytime through our tracking portal:
https://www.straptastic.co/apps/trackingmore
What payment methods do you accept?
We accept all major payment options, including Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Google Pay, and Apple Pay. All transactions are securely encrypted and processed through certified gateways.
Do you offer a warranty on your lighting products?
Yes, all Straptastic products include a one-year limited warranty covering manufacturing defects under normal use. If your item develops a fault within this period, we’ll assist with repair, replacement, or refund.
What should I do if my item arrives damaged or missing parts?
If your order arrives damaged, incomplete, or not as expected, please record an unboxing video and contact us immediately. Our support team will resolve the issue promptly with a replacement or full refund.
How can I contact customer service?
We’re always happy to help! You can reach our friendly support team Monday to Saturday, 10:00 – 17:00 (GMT+8).
info@straptastic.co
+1 (564) 224-7780
We typically reply within 24–48 business hours.
