Straptastic currently sells and ships to customers in the United States.

All transactions are processed in USD.

We offer free standard shipping.

Our estimated delivery timeframe is 16–35 business days, consisting of:

• Handling Time: 2–7 business days
• Transit Time: 14–28 business days

These are estimated timeframes rather than guaranteed delivery dates.

Our business days are Monday–Friday.

Our order cut-off time is 4:00 PM (GMT+8).

Orders are subject to our stated 2–7 business day handling time.

After your order has shipped, we will send you an email containing a tracking link.

You can use that link to follow the shipment's progress.

If you need assistance with tracking, contact us at info@straptastic.co.

You may request a return within 30 days from the date your order is delivered.

Please contact info@straptastic.co before sending an item back.

To request a return:

1. Contact us at info@straptastic.co within the 30-day return window.
2. We will review your request.
3. If approved, we will provide the applicable return instructions.
4. Send the item according to those approved instructions.
5. After the return is received, it will be inspected within 1–3 business days.
6. Following inspection and approval, the applicable refund will be processed within 10 business days to your original payment method.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Return shipping is free for approved returns and exchanges.

Please wait until your request has been approved and follow the return instructions provided to you.

No. Straptastic does not charge a restocking fee.

After an approved returned item is received, it is inspected within 1–3 business days.

Following inspection and approval, the refund is processed within 10 business days to the original payment method.

Yes. Exchanges are available for eligible products.

To request an exchange, contact info@straptastic.co within the applicable 30-day return window. If your request is approved, we will provide the applicable instructions.

Return shipping is free for approved exchanges.

Orders may be cancelled before shipment.

If you would like to request a cancellation, contact info@straptastic.co as soon as possible.

If the order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Do not send a return before receiving approval.

A general Return Address has not been provided. If your return is approved, Straptastic will provide the applicable return destination or other return instructions.

The business address displayed on our website is our Operating Address and is not automatically a Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Straptastic accepts:

• Shop Pay
• Apple Pay
• Google Pay
• PayPal Wallet
• Visa
• Mastercard
• American Express
• Diners Club
• Discover

All Straptastic transactions are processed in USD (United States Dollars).

Straptastic offers lighting products, including:

• Chandeliers
• Pendant lights
• Wall lights
• Related lighting products

Individual product information should be reviewed on the applicable product page before purchasing.

If you have a question about a Straptastic lighting product, you are welcome to contact us at info@straptastic.co.

Because individual spaces and requirements vary, please review the information provided on the applicable product page when deciding whether a product is suitable for your intended use.

A separate written product warranty is not currently established in these store terms.

If you experience an issue with an order, please contact us at info@straptastic.co. Returns may be requested within 30 days from delivery, and exchanges are available for eligible products in accordance with our Return & Refund Policy.

For questions about products, orders, tracking, returns, refunds, exchanges, cancellations, or payments, contact us by email:

info@straptastic.co

We aim to respond within 48 business hours.