Shipping policy
Straptastic provides free standard shipping for orders shipped to customers in the United States. This policy explains our order cut-off, handling time, transit time, estimated delivery timeframe, shipping cost, and tracking process so you can understand what to expect after placing an order.
1. Shipping Region
Straptastic currently sells and ships orders to customers in the United States.
Orders are processed in USD.
2. Products Covered
This Shipping Policy applies to Straptastic lighting products, including chandeliers, pendant lights, wall lights, and related lighting products available through our store.
3. Business Days and Order Cut-Off
Our business days are:
Monday–Friday
Our order cut-off time is:
4:00 PM (GMT+8)
The cut-off time is used in connection with our stated order handling and estimated delivery timelines.
4. Handling Time
Orders have an estimated handling time of:
2–7 business days
Handling time covers the period before an order is shipped.
5. Transit Time
After shipment, the estimated transit time is:
14–28 business days
Transit time covers the period between shipment and delivery.
6. Estimated Delivery Time
The combined estimated delivery timeframe is:
16–35 business days
This consists of:
- Handling Time: 2–7 business days
- Transit Time: 14–28 business days
- Estimated Total Delivery Time: 16–35 business days
These are estimated delivery timeframes rather than guaranteed delivery dates.
7. Shipping Cost
Straptastic offers:
Free standard shipping
No separate standard shipping charge applies under this shipping policy.
8. Order Tracking
After your order has shipped, Straptastic will send tracking information to you by email.
The email will include a tracking link that you can use to follow the shipment's progress.
If you have a question about your tracking information or shipment, contact us at info@straptastic.co.
9. Questions About Your Shipment
If you need assistance with an order, delivery timeframe, or tracking information, please contact Straptastic by email.
We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 9:00 AM–6:00 PM (GMT+8)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The address above is Straptastic's Operating Address and is provided for business identification and transparency. It is not presented as a warehouse, fulfillment facility, shipping origin, or Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
