Disclaimer
Welcome to Straptastic. This Disclaimer provides important information about the lighting products, product descriptions, installation considerations, and general website content available through our store.
Please review the relevant product information and store policies before placing an order.
1. General Website Information
Straptastic offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
We aim to present clear and useful information to help customers understand the products available through our store.
The information provided on our website is intended to assist customers in evaluating products and understanding the purchasing process.
2. Product Descriptions and Information
Product descriptions, images, dimensions, specifications, and other product details should be reviewed carefully before purchasing.
Customers should refer to the information provided on individual product pages when evaluating a lighting product.
If you need clarification about a product's listed specifications or suitability for your intended space, please contact us at info@straptastic.co before ordering.
Product information should not be interpreted as a guarantee of features, performance, or suitability beyond what is expressly stated for the particular product.
3. Product Images and Appearance
Product images are provided to help customers understand the appearance and design of the lighting products offered.
The appearance of a product on a screen may vary depending on display settings, lighting conditions, and other viewing factors.
Please review the product listing for the relevant product description, dimensions, and available specifications before completing your purchase.
4. Lighting Installation and Product Suitability
Before purchasing or installing a lighting product, please review the product's available specifications and installation requirements.
Different lighting products may have different electrical, mounting, compatibility, and installation considerations.
For installations involving electrical work, consult a qualified electrical professional when appropriate and follow the applicable product instructions and electrical safety requirements.
Straptastic does not represent that every lighting product is suitable for every installation environment or electrical configuration.
If you have questions about product information before purchasing, contact us for clarification.
5. Pricing and Transaction Currency
Straptastic sells products to customers in the United States.
All transactions are processed in USD (United States Dollars).
Customers should review the product price, order details, and total amount displayed during checkout before completing a purchase.
6. Shipping and Delivery Estimates
Straptastic offers free standard shipping for orders shipped to customers in the United States.
Our published shipping timeframes are:
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Order Cut-Off Time: 5:00 PM (GMT+8)
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Business Days: Monday–Friday
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Handling Time: 1–7 business days
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Transit Time: 9–12 business days
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Estimated Total Delivery: 10–19 business days
Delivery timeframes are estimates, not guaranteed delivery dates.
After an order has shipped, tracking information is sent by email with a tracking link.
For complete details, please refer to our Shipping Policy.
7. Returns, Refunds, and Cancellations
Straptastic accepts return requests within 30 days from delivery, subject to the applicable return review and approval process.
Our published terms include:
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Free return shipping for approved returns and exchanges.
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No restocking fees.
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Inspection within 1–3 business days after receipt.
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Refund processing within 10 business days after inspection and approval.
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Refunds to the original payment method.
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Exchanges for eligible products.
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Order cancellations before shipment.
Customers must obtain approval and return instructions before sending an item back.
Please refer to our Return & Refund Policy for complete information.
8. External Website Information
If the Straptastic website provides access to third-party websites or external resources, information on those websites may be subject to the third party's own terms and policies.
Customers should review the applicable information before using external services or relying on third-party content.
9. Customer Rights
This Disclaimer is intended to clarify product and website information. It does not replace Straptastic's published Shipping Policy, Return & Refund Policy, Billing Terms & Conditions, or other applicable policies.
Nothing in this Disclaimer is intended to exclude, restrict, or override consumer rights or legal protections that cannot lawfully be excluded.
10. Questions and Assistance
If you have questions about a lighting product, its listed specifications, an order, or our store policies, please contact Straptastic by email.
We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 8:00 AM–7:00 PM (GMT+8)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The address above is our Operating Address, provided for business identification and transparency. It is not designated as a Return Address.
**Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
