Refund policy
At Straptastic, we want the process following your purchase to be as clear as the shopping experience itself. This Return & Refund Policy explains the applicable return window, return process, exchanges, inspections, refunds, cancellations, and return shipping terms for Straptastic orders.
This policy applies to Straptastic orders sold to customers in the United States. Transactions are processed in USD.
1. Return Window
You may request a return within 30 calendar days from the date your order is delivered.
To begin a return, please contact info@straptastic.co before sending the product back.
2. How to Request a Return
Returns must follow our approval process:
- Contact info@straptastic.co within the 30-day return window and submit your return request.
- Straptastic will review your request.
- If your return is approved, we will provide the applicable return instructions.
- Follow the approved instructions and send the item according to the return process provided to you.
- After the returned item is received, it will be inspected within 1–3 business days after receipt.
- Following inspection and approval, any applicable refund will be processed within 10 business days to your original payment method.
Please do not send an item back before receiving approval and the applicable return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
3. Return Shipping
Return shipping is free for approved returns and exchanges.
The appropriate return instructions will be provided after your return or exchange request has been reviewed and approved.
Because no general Return Address is published under this policy, please use only the return destination or other instructions supplied to you as part of the approved return process.
4. Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@straptastic.co within the applicable 30-day return window. We will review your request and, if approved, provide the applicable exchange and return instructions.
Return shipping is free for approved exchanges.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us at info@straptastic.co and submit a request within the applicable return window.
We will review the request and provide the appropriate return or exchange instructions when approved. Please do not send the product independently to our Operating Address.
6. Inspection
Once an approved return is received, Straptastic will inspect it within 1–3 business days after receipt.
After the inspection is completed and the return is approved, the applicable refund will proceed according to the refund terms below.
7. Refunds
Approved refunds are processed:
- Within 10 business days after inspection and approval
- To the original payment method
Straptastic transactions are processed in USD.
8. Restocking Fees
Straptastic does not charge a restocking fee for returns or exchanges.
9. Order Cancellations
Orders may be cancelled before shipment.
If you would like to request a cancellation, contact info@straptastic.co as soon as possible. Cancellation is available only while the order has not yet shipped.
If an order has already shipped, you may request a return after delivery in accordance with the return process and return window described in this policy.
10. Return Address Information
Straptastic's address shown below is its Operating Address and is provided for business identification and transparency. It is not automatically a Return Address.
A return destination has not been published as a general return address. Customers must first request and receive approval before sending a product back. The applicable return destination or other return instructions will be provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Need Assistance?
For questions about a return, exchange, refund, cancellation, or the return process, please contact us by email. We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 9:00 AM–6:00 PM (GMT+8)
Business Days: Monday–Friday
Response Time: Within 48 business hours
