Billing Terms & Conditions

These Billing Terms & Conditions explain the payment methods and transaction currency used for purchases from Straptastic, together with key billing, shipping, return, and customer-contact information.

Accepted Payment Methods

Straptastic accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Please review the payment and billing information presented during checkout before submitting your order.

Transaction Currency

All Straptastic transactions are processed in:

USD (United States Dollars)

Straptastic currently sells to customers in the United States.

Billing Information

Customers should review the billing information entered during checkout and ensure that the information provided for the transaction is accurate before completing an order.

No separate order-verification procedure is stated in these Billing Terms because no additional verification process has been established for this policy.

Shipping Overview

Straptastic provides free standard shipping for orders sold to customers in the United States.

Our shipping terms are:

  • Business Days: Monday–Friday
  • Order Cut-Off Time: 4:00 PM (GMT+8)
  • Handling Time: 2–7 business days
  • Transit Time: 14–28 business days
  • Estimated Delivery Time: 16–35 business days
  • Standard Shipping Cost: Free

The stated delivery timeframe is an estimate rather than a guaranteed delivery date.

After an order has shipped, tracking information is sent by email with a tracking link.

Return & Refund Overview

Customers may request a return within 30 days from delivery.

Return shipping is free for approved returns and exchanges, and Straptastic does not charge a restocking fee.

After an approved return is received, the item is inspected within 1–3 business days after receipt.

Following inspection and approval, an applicable refund is processed:

  • Within 10 business days after inspection and approval
  • To the original payment method

Exchanges are available for eligible products.

Orders may be cancelled before shipment.

Customers must contact Straptastic and receive approval and applicable return instructions before sending a returned product.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Billing and Payment Assistance

If you have a question about an order, billing information, or an accepted payment method, contact Straptastic at info@straptastic.co.

We aim to respond within 48 business hours.

Contact & Business Information

Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 9:00 AM–6:00 PM (GMT+8)
Business Days: Monday–Friday
Response Time: Within 48 business hours

The address above is Straptastic's Operating Address and is provided for business identification and transparency. It is not presented as a Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.