Contact Us
Have a question about your order or need information about a chandelier, pendant light, wall light, or another lighting product? We're here to help you find the information you need.
Contact Straptastic by email for assistance with products, orders, shipping, or returns. We aim to provide clear, helpful responses within 48 business hours.
Contact & Business Information
Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 8:00 AM–7:00 PM (GMT+8)
Business Days: Monday–Friday
Response Time: Within 48 business hours
Return Requests
To request a return, email info@straptastic.co within 30 days of delivery. We will review your request and, if approved, provide the applicable return instructions. Return shipping is free for approved returns and exchanges.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
