Warranty & Product Support Information

Straptastic is committed to providing clear information about the support available after you receive your order.

This page does not establish a separate one-year written product warranty. If you experience an issue with a Straptastic lighting product, the applicable return, exchange, and refund terms described below provide the current process for requesting assistance.

Product Issues

If you experience an issue with a chandelier, pendant light, wall light, or another lighting product purchased from Straptastic, please contact us at info@straptastic.co.

Customers may request a return within 30 days from delivery.

Exchanges are available for eligible products.

Requesting a Return or Exchange

To request assistance through our return or exchange process:

  1. Contact Straptastic at info@straptastic.co and submit your request within the applicable 30-day return window.
  2. We will review your request.
  3. If the request is approved, we will provide the applicable return instructions.
  4. Send the item according to the approved instructions provided to you.
  5. After the returned item is received, it will be inspected within 1–3 business days after receipt.
  6. If the return is approved following inspection, the applicable refund will be processed within 10 business days after inspection and approval to the original payment method.

Return Shipping

Return shipping is free for approved returns and exchanges.

Straptastic does not charge a restocking fee.

Please follow only the return destination and instructions supplied as part of your approved return process.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@straptastic.co within the applicable 30-day return window. If approved, you will receive the applicable instructions for completing the exchange.

Return shipping is free for approved exchanges.

Refunds

Following receipt of an approved return:

  • The item is inspected within 1–3 business days after receipt.
  • An approved refund is processed within 10 business days after inspection and approval.
  • Refunds are issued to the original payment method.

Order Cancellations

Orders may be cancelled before shipment.

If you would like to request a cancellation, contact info@straptastic.co before the order has shipped.

Need Assistance?

For questions about a product issue, return, exchange, refund, or cancellation, contact Straptastic by email.

We aim to respond within 48 business hours.

Contact & Business Information

Store Name: Straptastic
Operating Address: 1392 Lorong Nipah 5, Pandamaran, 42000 Port Klang, Selangor, Malaysia
Contact Email: info@straptastic.co
Operating Hours: 9:00 AM–6:00 PM (GMT+8)

The address above is Straptastic's Operating Address and is provided for business identification and transparency. It is not presented as a Return Address, warranty-service location, warehouse, or return processing center.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.